# FAQ

- [钱包相关](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/wallet.md)
- [什么是非托管钱包？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/wallet/what_is_a_non_custodial_wallet.md)
- [为什么我看不到团队的钱包？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/wallet/why_cant_i_see_the_team_wallet.md)
- [为什么BTC地址有不同的格式？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/wallet/btc_address_format.md)
- [我可以在一个钱包内创建多个地址吗？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/wallet/can_i_create_multiple_addresses_within_a_single_wallet.md)
- [为什么会出现分片不支持添加币种？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/wallet/why_does_the_shard_not_support_adding_tokens.md)
- [为什么我的钱包数据无法载入？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/wallet/why_cant_my_wallet_data_load.md)
- [为什么我的 MATIC 币不见了？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/wallet/matic_missing.md)
- [为什么我想授权分片给成员时成员没有导入的选项？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/wallet/shard_authorizing.md)
- [为什么有ed25519和secp256k1两组助记词？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/wallet/twosetsrecoveryphrases.md)
- [交易相关](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction.md)
- [为什么多签需要同时在线？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/multi_signing.md)
- [为什么我的协作里没有签名？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/teamwork_signing.md)
- [为什么交易状态一直在确认中？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/transaction_confirmation.md)
- [如果两条策略权重相同且同时命中，系统会优先执行哪一条？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/policy_prioritization.md)
- [为什么发送交易时显示请先导入分片？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/shard.md)
- [如果我的钱包收到黑U，应该如何处理？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/blacku.md)
- [为什么有些地址需要有激活费？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/activation_fee.md)
- [关闭了客户端后仍可自动签名吗？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/auto-signing.md)
- [高级模式及普通模式的矿工费设置有什么分别？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/gas_fee_setting.md)
- [什么是Tron能量模式？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/shen-me-shi-tron-neng-liang-mo-shi.md)
- [我可以使用团队账户余额支付矿工费吗？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/wo-ke-yi-shi-yong-tuan-dui-zhang-hu-yuezhi-fu-kuang-gong-fei-ma.md)
- [我可以授权给我的员工签名吗？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/transaction/wo-ke-yi-shou-quan-gei-wo-de-yuan-gong-qian-ming-ma.md)
- [API相关](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/api.md)
- [API 项目创建后还可以编辑类型吗？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/api/waas-type-edition.md)
- [为什么我找不到订单收款的项目创建？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/api/wei-shen-me-wo-zhao-bu-dao-ding-dan-shou-kuan-de-xiang-mu-chuang-jian.md)
- [API次数用完后系统会立即停止吗？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/api/api-ci-shu-yong-wan-hou-xi-tong-hui-li-ji-ting-zhi-ma.md)
- [我可以直接通过 API 发出出款指令吗？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/api/wo-ke-yi-zhi-jie-tong-guo-api-fa-chu-chu-kuan-zhi-ling-ma.md)
- [出现异常回调应该如何操作？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/api/error-callback.md)
- [为什么接入 TON 币种时 API 返回不支持币种？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/api/wei-shen-me-jie-ru-ton-bi-zhong-shi-api-fan-hui-bu-zhi-chi-bi-zhong.md)
- [我的项目已经停止，但仍有用户不小心转账到项目地址，应如何处理？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/api/project-name-defunct-how-to-recover-funds.md)
- [我团队版本到期后项目无法进行归集，应如何处理？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/api/wo-tuan-dui-ban-ben-dao-qi-hou-xiang-mu-wu-fa-jin-xing-gui-ji-ying-ru-he-chu-li.md)
- [每次归集有笔数的限制吗？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/api/mei-ci-gui-ji-you-bi-shu-de-xian-zhi-ma.md)
- [团队帐户相关](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/team_account.md)
- [为什么我的团队账户无法升级？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/team_account/wei-shen-me-wo-de-tuan-dui-zhang-hu-wu-fa-sheng-ji.md)
- [成员离职后应如何处理分片？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/team_account/cheng-yuan-li-zhi-hou-ying-ru-he-chu-li-fen-pian.md)
- [如何解散团队？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/team_account/ru-he-jie-san-tuan-dui.md)
- [如何邀请团队成员加入？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/team_account/ru-he-yao-qing-tuan-dui-cheng-yuan-jia-ru.md)
- [为什么我完成权限编辑后仍无法进行操作？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/team_account/wei-shen-me-wo-wan-cheng-quan-xian-bian-ji-hou-reng-wu-fa-jin-xing-cao-zuo.md)
- [如何设置审批流程？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/team_account/ru-he-she-zhi-shen-pi-liu-cheng.md)
- [如果我团队版本到期后没有续费的话会停止运作吗？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/team_account/ru-guo-wo-tuan-dui-ban-ben-dao-qi-hou-mei-you-xu-fei-de-hua-hui-ting-zhi-yun-zuo-ma.md)
- [安全相关](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/security.md)
- [什么是MPC？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/security/shen-me-shi-mpc.md)
- [MPC 分片有没有被窃取的风险？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/security/mpc-fen-pian-you-mei-you-bei-qie-qu-de-feng-xian.md)
- [使用 Cregis 时资产存放在哪里？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/security/shi-yong-cregis-shi-zi-chan-cun-fang-zai-na-li.md)
- [什么是TEE环境？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/security/shen-me-shi-tee-huan-jing.md)
- [丢失了助记词应如何安全处理？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/security/diu-shi-le-zhu-ji-ci-ying-ru-he-an-quan-chu-li.md)
- [设备遗失或损毁了如何安全处理？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/security/she-bei-yi-shi-huo-sun-hui-le-ru-he-an-quan-chu-li.md)
- [如何开启及关闭地址簿校验？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/security/ru-he-kai-qi-ji-guan-bi-di-zhi-bo-jiao-yan.md)
- [什么是策略？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/security/shen-me-shi-ce-le.md)
- [其他常见问题](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/others.md)
- [安装客户端异常如何处理？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/others/an-zhuang-ke-hu-duan-yi-chang-ru-he-chu-li.md)
- [Cregis 的钱包可以从哪里重新导入呢？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/others/cregis-de-qian-bao-ke-yi-cong-na-li-chong-xin-dao-ru-ne.md)
- [Cregis 会提供测试环境吗？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/others/cregis-hui-ti-gong-ce-shi-huan-jing-ma.md)
- [KYB/KYC 的审批要多久？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/others/kybkyc-de-shen-pi-yao-duo-jiu.md)
- [为什么我登不进我的测试环境？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/others/wei-shen-me-wo-deng-bu-jin-wo-de-ce-shi-huan-jing.md)
- [如何查看我的Cregis版本？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/others/ru-he-cha-kan-wo-de-cregis-ban-ben.md)
- [忘记了交易密码怎么办？](https://support.cregis.com/cregis-wallet-guide/zh-cn/faq/others/wang-ji-le-jiao-yi-mi-ma-zen-me-ban.md)


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