# 回調查詢

在日常操作中，如果由於業務平台的回調地址變更、不穩定網絡等異常因素導致回調失敗，訂單狀態未更新，可以在項目回調記錄中查看並處理。

在Cregis客戶端中點擊“項目” -> “歷史回調”，默認顯示異常回調記錄。如果數據為空，表示當前項目沒有異常回調數據。

<figure><img src="/files/UC6S4Yq866hrDLL4S4VH" alt=""><figcaption></figcaption></figure>

如果出現異常回調則可點擊“異常回調”查看記錄，這裡可以點擊推單或忽略該異常回調。

<figure><img src="/files/f38GbZ75q3KmO9MZXkX4" alt=""><figcaption></figcaption></figure>

如需批量推單也可點擊左方的多選，然後再按下方確認操作。

<figure><img src="/files/7NKTBNouOcYwUrDGYKjd" alt=""><figcaption></figcaption></figure>

如果由於回調地址變更導致回調失敗，請輸入正確的回調地址並輸入Google 2FA驗證碼進行驗證。

<figure><img src="/files/4Xm71AzYLnfkjUdRlrtc" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.cregis.com/cregis-wallet-guide/zh-tw/api/manual/callback_query.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.