# 為什麼我的團隊帳戶無法升級？

你的團隊可能會因以下問題無法進行升級。

## 有訂單尚未支付無法提交新訂單

遇上此情況你可以看到以下的錯誤碼畫面，你可以取消原來的訂單再提交新訂單。

<figure><img src="/files/XMwUPYeuEgqZD6oKYGCX" alt=""><figcaption></figcaption></figure>

請到帳戶的訂單頁面，帳單狀態將顯示為“待支付”，您可以點擊帳單進入詳情頁面。如果確認取消帳單，點擊“取消訂單”。

<figure><img src="/files/wQrixu1FM3Ga6s7JdBJ4" alt=""><figcaption></figcaption></figure>

彈出窗口會詢問您是否確認取消此訂單，點擊“確認”後，訂單將成功取消，您可以重新到帳戶信息頁面提交新訂單。

<figure><img src="/files/BcBAgozNASOhbCE4FfBD" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.cregis.com/cregis-wallet-guide/zh-tw/faq/team_account/wei-shen-mo-wo-de-tuan-dui-zhang-hu-wu-fa-sheng-ji.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.