# FAQ

- [Wallet Management](/faq/wallet-management.md)
- [What is a Non-Custodial Wallet?](/faq/wallet-management/what-is-a-non-custodial-wallet.md)
- [Why Can't I See the Team Wallet?](/faq/wallet-management/why-cant-i-see-the-team-wallet.md)
- [Why Does BTC Have Different Address Formats?](/faq/wallet-management/why-does-btc-have-different-address-formats.md)
- [Can I Create Multiple Addresses Within a Single Wallet?](/faq/wallet-management/can-i-create-multiple-addresses-within-a-single-wallet.md)
- [Why Does the Shard Not Support Adding Tokens?](/faq/wallet-management/why-does-the-shard-not-support-adding-tokens.md)
- [Why Can't My Wallet Data Load?](/faq/wallet-management/why-cant-my-wallet-data-load.md)
- [Why Is My MATIC Missing?](/faq/wallet-management/why-is-my-matic-missing.md)
- [Why Can’t the Member See the Shard Import Entrance When I Try to Authorize a Shard?](/faq/wallet-management/why-cant-the-member-see-the-shard-import-entrance-when-i-try-to-authorize-a-shard.md)
- [Why are there two sets of recovery phrases (ed25519 and secp256k1)?](/faq/wallet-management/twosetsrecoveryphrases.md)
- [Transaction Management](/faq/transaction-management.md)
- [Why Do Multi-Signature Wallets Require All Parties to Be Online Simultaneously?](/faq/transaction-management/why-do-multi-signature-wallets-require-all-parties-to-be-online-simultaneously.md)
- [Why Can't I See the Signature Option in My Team Activity?](/faq/transaction-management/why-cant-i-see-the-signature-option-in-my-team-activity.md)
- [Why Is My Transaction Status Stuck at "Pending"?](/faq/transaction-management/why-is-my-transaction-status-stuck-at-pending.md)
- [Which Policy Executes First if Priorities Are Equal?](/faq/transaction-management/which-policy-executes-first-if-priorities-are-equal.md)
- [What Should I Do if My Wallet Receives Blacklisted USDT (Black U)?](/faq/transaction-management/what-should-i-do-if-my-wallet-receives-blacklisted-usdt-black-u.md)
- [Why Do Some Addresses Require Activation Fees?](/faq/transaction-management/why-do-some-addresses-require-activation-fees.md)
- [Can Auto-Signing Continue When Cregis Is Closed?](/faq/transaction-management/can-auto-signing-continue-when-cregis-is-closed.md)
- [What Are the Differences Between Advanced Mode and Standard Mode for Gas Fee Settings?](/faq/transaction-management/what-are-the-differences-between-advanced-mode-and-standard-mode-for-gas-fee-settings.md)
- [What is Tron Energy Mode?](/faq/transaction-management/what-is-tron-energy-mode.md)
- [Can I use the team account balance to pay for the gas fee?](/faq/transaction-management/can-i-use-the-team-account-balance-to-pay-for-the-gas-fee.md)
- [Can I Authorize My Employees to Sign?](/faq/transaction-management/can-i-authorize-my-employees-to-sign.md)
- [API Management](/faq/api-management.md)
- [Can I Edit the Type After an API Project Is Created?](/faq/api-management/can-i-edit-the-type-after-an-api-project-is-created.md)
- [Why Can't I Find the Option to Create an Order Collection Project?](/faq/api-management/why-cant-i-find-the-option-to-create-an-order-collection-project.md)
- [Will the System Stop Immediately After API Address Limits Are Reached?](/faq/api-management/will-the-system-stop-immediately-after-api-address-limits-are-reached.md)
- [Is It Possible to Initiate Withdrawal Requests Directly via API?](/faq/api-management/is-it-possible-to-initiate-withdrawal-requests-directly-via-api.md)
- [What Should I Do When an Abnormal Callback Occurs?](/faq/api-management/what-should-i-do-when-an-abnormal-callback-occurs.md)
- [Why Does the API Return Unsupported Token When Integrating TON?](/faq/api-management/why-does-the-api-return-unsupported-token-when-integrating-ton.md)
- [What should I do if users transfer funds to a stopped project's address?](/faq/api-management/what-should-i-do-if-users-transfer-funds-to-a-stopped-projects-address.md)
- [What Should I Do if My Team Version Expires and API address Funds Cannot Be Collected?](/faq/api-management/what-should-i-do-if-my-team-version-expires-and-api-address-funds-cannot-be-collected.md)
- [Is There a Limit on the Number of Transactions Per Collection?](/faq/api-management/is-there-a-limit-on-the-number-of-transactions-per-collection.md)
- [Team Account Management](/faq/team-account-management.md)
- [Why Can’t My Team Account Be Upgraded?](/faq/team-account-management/why-cant-my-team-account-be-upgraded.md)
- [How to Handle Shards When a Member Leaves the Team?](/faq/team-account-management/how-to-handle-shards-when-a-member-leaves-the-team.md)
- [How to Disband a Team?](/faq/team-account-management/how-to-disband-a-team.md)
- [How to Invite Team Members?](/faq/team-account-management/how-to-invite-team-members.md)
- [Why Can't I Perform Actions After Editing Permissions?](/faq/team-account-management/why-cant-i-perform-actions-after-editing-permissions.md)
- [How to Set Up an Approval Process?](/faq/team-account-management/how-to-set-up-an-approval-process.md)
- [Will My Team Stop Functioning If I Don’t Renew the Subscription After It Expires?](/faq/team-account-management/will-my-team-stop-functioning-if-i-dont-renew-the-subscription-after-it-expires.md)
- [Account Security](/faq/account-security.md)
- [What is MPC?](/faq/account-security/what-is-mpc.md)
- [Is There a Risk of MPC Shards Being Stolen?](/faq/account-security/is-there-a-risk-of-mpc-shards-being-stolen.md)
- [Where Are My Assets Stored When Using Cregis?](/faq/account-security/where-are-my-assets-stored-when-using-cregis.md)
- [What is a TEE Environment?](/faq/account-security/what-is-a-tee-environment.md)
- [How to Safely Handle a Lost Recovery Phrase?](/faq/account-security/how-to-safely-handle-a-lost-recovery-phrase.md)
- [How to Safely Handle Lost or Damaged Devices?](/faq/account-security/how-to-safely-handle-lost-or-damaged-devices.md)
- [How to Enable and Disable Address Book Verification?](/faq/account-security/how-to-enable-and-disable-address-book-verification.md)
- [What is a Policy Engine?](/faq/account-security/what-is-a-policy-engine.md)
- [What Should I Do If I Forget My Transaction Password?](/faq/account-security/what-should-i-do-if-i-forget-my-transaction-password.md)
- [Others](/faq/others.md)
- [Does Cregis Offer a Testing Environment?](/faq/others/does-cregis-offer-a-testing-environment.md)
- [How Long Does KYB/KYC Approval Take?](/faq/others/how-long-does-kyb-kyc-approval-take.md)
- [How to Troubleshoot Issues When Installing the Cregis Application?](/faq/others/how-to-troubleshoot-issues-when-installing-the-cregis-application.md)
- [Why Can’t I Access My Testing Environment?](/faq/others/why-cant-i-access-my-testing-environment.md)
- [How Can I Check My Cregis Version?](/faq/others/how-can-i-check-my-cregis-version.md)