# FAQ - [Wallet Management](https://support.cregis.com/faq/wallet-management.md) - [What is a Non-Custodial Wallet?](https://support.cregis.com/faq/wallet-management/what-is-a-non-custodial-wallet.md) - [Why Can't I See the Team Wallet?](https://support.cregis.com/faq/wallet-management/why-cant-i-see-the-team-wallet.md) - [Why Does BTC Have Different Address Formats?](https://support.cregis.com/faq/wallet-management/why-does-btc-have-different-address-formats.md) - [Can I Create Multiple Addresses Within a Single Wallet?](https://support.cregis.com/faq/wallet-management/can-i-create-multiple-addresses-within-a-single-wallet.md) - [Why Does the Shard Not Support Adding Tokens?](https://support.cregis.com/faq/wallet-management/why-does-the-shard-not-support-adding-tokens.md) - [Why Can't My Wallet Data Load?](https://support.cregis.com/faq/wallet-management/why-cant-my-wallet-data-load.md) - [Why Is My MATIC Missing?](https://support.cregis.com/faq/wallet-management/why-is-my-matic-missing.md) - [Why Can’t the Member See the Shard Import Entrance When I Try to Authorize a Shard?](https://support.cregis.com/faq/wallet-management/why-cant-the-member-see-the-shard-import-entrance-when-i-try-to-authorize-a-shard.md) - [Why are there two sets of recovery phrases (ed25519 and secp256k1)?](https://support.cregis.com/faq/wallet-management/twosetsrecoveryphrases.md) - [Transaction Management](https://support.cregis.com/faq/transaction-management.md) - [Why Do Multi-Signature Wallets Require All Parties to Be Online Simultaneously?](https://support.cregis.com/faq/transaction-management/why-do-multi-signature-wallets-require-all-parties-to-be-online-simultaneously.md) - [Why Can't I See the Signature Option in My Team Activity?](https://support.cregis.com/faq/transaction-management/why-cant-i-see-the-signature-option-in-my-team-activity.md) - [Why Is My Transaction Status Stuck at "Pending"?](https://support.cregis.com/faq/transaction-management/why-is-my-transaction-status-stuck-at-pending.md) - [Which Policy Executes First if Priorities Are Equal?](https://support.cregis.com/faq/transaction-management/which-policy-executes-first-if-priorities-are-equal.md) - [Why Does It Display 'Please Import the fragment First' When Sending a Transaction?](https://support.cregis.com/faq/transaction-management/why-does-it-display-please-import-the-fragment-first-when-sending-a-transaction.md) - [What Should I Do if My Wallet Receives Blacklisted USDT (Black U)?](https://support.cregis.com/faq/transaction-management/what-should-i-do-if-my-wallet-receives-blacklisted-usdt-black-u.md) - [Why Do Some Addresses Require Activation Fees?](https://support.cregis.com/faq/transaction-management/why-do-some-addresses-require-activation-fees.md) - [Can Auto-Signing Continue When Cregis Is Closed?](https://support.cregis.com/faq/transaction-management/can-auto-signing-continue-when-cregis-is-closed.md) - [What Are the Differences Between Advanced Mode and Standard Mode for Gas Fee Settings?](https://support.cregis.com/faq/transaction-management/what-are-the-differences-between-advanced-mode-and-standard-mode-for-gas-fee-settings.md) - [What is Tron Energy Mode?](https://support.cregis.com/faq/transaction-management/what-is-tron-energy-mode.md) - [Can I use the team account balance to pay for the gas fee?](https://support.cregis.com/faq/transaction-management/can-i-use-the-team-account-balance-to-pay-for-the-gas-fee.md) - [Can I Authorize My Employees to Sign?](https://support.cregis.com/faq/transaction-management/can-i-authorize-my-employees-to-sign.md) - [API Management](https://support.cregis.com/faq/api-management.md) - [Can I Edit the Type After an API Project Is Created?](https://support.cregis.com/faq/api-management/can-i-edit-the-type-after-an-api-project-is-created.md) - [Why Can't I Find the Option to Create an Order Collection Project?](https://support.cregis.com/faq/api-management/why-cant-i-find-the-option-to-create-an-order-collection-project.md) - [Will the System Stop Immediately After API Address Limits Are Reached?](https://support.cregis.com/faq/api-management/will-the-system-stop-immediately-after-api-address-limits-are-reached.md) - [Is It Possible to Initiate Withdrawal Requests Directly via API?](https://support.cregis.com/faq/api-management/is-it-possible-to-initiate-withdrawal-requests-directly-via-api.md) - [What Should I Do When an Abnormal Callback Occurs?](https://support.cregis.com/faq/api-management/what-should-i-do-when-an-abnormal-callback-occurs.md) - [Why Does the API Return Unsupported Token When Integrating TON?](https://support.cregis.com/faq/api-management/why-does-the-api-return-unsupported-token-when-integrating-ton.md) - [What should I do if users transfer funds to a stopped project's address?](https://support.cregis.com/faq/api-management/what-should-i-do-if-users-transfer-funds-to-a-stopped-projects-address.md) - [What Should I Do if My Team Version Expires and API address Funds Cannot Be Collected?](https://support.cregis.com/faq/api-management/what-should-i-do-if-my-team-version-expires-and-api-address-funds-cannot-be-collected.md) - [Is There a Limit on the Number of Transactions Per Collection?](https://support.cregis.com/faq/api-management/is-there-a-limit-on-the-number-of-transactions-per-collection.md) - [Team Account Management](https://support.cregis.com/faq/team-account-management.md) - [Why Can’t My Team Account Be Upgraded?](https://support.cregis.com/faq/team-account-management/why-cant-my-team-account-be-upgraded.md) - [How to Handle Shards When a Member Leaves the Team?](https://support.cregis.com/faq/team-account-management/how-to-handle-shards-when-a-member-leaves-the-team.md) - [How to Disband a Team?](https://support.cregis.com/faq/team-account-management/how-to-disband-a-team.md) - [How to Invite Team Members?](https://support.cregis.com/faq/team-account-management/how-to-invite-team-members.md) - [Why Can't I Perform Actions After Editing Permissions?](https://support.cregis.com/faq/team-account-management/why-cant-i-perform-actions-after-editing-permissions.md) - [How to Set Up an Approval Process?](https://support.cregis.com/faq/team-account-management/how-to-set-up-an-approval-process.md) - [Will My Team Stop Functioning If I Don’t Renew the Subscription After It Expires?](https://support.cregis.com/faq/team-account-management/will-my-team-stop-functioning-if-i-dont-renew-the-subscription-after-it-expires.md) - [Account Security](https://support.cregis.com/faq/account-security.md) - [What is MPC?](https://support.cregis.com/faq/account-security/what-is-mpc.md) - [Is There a Risk of MPC Shards Being Stolen?](https://support.cregis.com/faq/account-security/is-there-a-risk-of-mpc-shards-being-stolen.md) - [Where Are My Assets Stored When Using Cregis?](https://support.cregis.com/faq/account-security/where-are-my-assets-stored-when-using-cregis.md) - [What is a TEE Environment?](https://support.cregis.com/faq/account-security/what-is-a-tee-environment.md) - [How to Safely Handle a Lost Recovery Phrase?](https://support.cregis.com/faq/account-security/how-to-safely-handle-a-lost-recovery-phrase.md) - [How to Safely Handle Lost or Damaged Devices?](https://support.cregis.com/faq/account-security/how-to-safely-handle-lost-or-damaged-devices.md) - [How to Enable and Disable Address Book Verification?](https://support.cregis.com/faq/account-security/how-to-enable-and-disable-address-book-verification.md) - [What is a Policy Engine?](https://support.cregis.com/faq/account-security/what-is-a-policy-engine.md) - [What Should I Do If I Forget My Transaction Password?](https://support.cregis.com/faq/account-security/what-should-i-do-if-i-forget-my-transaction-password.md) - [Others](https://support.cregis.com/faq/others.md) - [Does Cregis Offer a Testing Environment?](https://support.cregis.com/faq/others/does-cregis-offer-a-testing-environment.md) - [How Long Does KYB/KYC Approval Take?](https://support.cregis.com/faq/others/how-long-does-kyb-kyc-approval-take.md) - [How to Troubleshoot Issues When Installing the Cregis Application?](https://support.cregis.com/faq/others/how-to-troubleshoot-issues-when-installing-the-cregis-application.md) - [Why Can’t I Access My Testing Environment?](https://support.cregis.com/faq/others/why-cant-i-access-my-testing-environment.md) - [How Can I Check My Cregis Version?](https://support.cregis.com/faq/others/how-can-i-check-my-cregis-version.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.cregis.com/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.