# How to Safely Handle a Lost Recovery Phrase? If a recovery phrase is lost, it is essential to distinguish between two scenarios. In the ideal case, you still have access to an account. You can transfer assets from the wallet with the lost recovery phrase using members who hold the necessary shards, and then continue using another wallet with a valid recovery phrase. However, if all users with wallet shards are unable to perform transfers—meaning all accounts or hardware devices are inaccessible, or all shards have been deleted—without a recovery phrase, the assets cannot be recovered. Therefore, we strongly recommend securely storing your recovery phrase. As long as the recovery phrase is intact, your assets will not be lost under any circumstances. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.cregis.com/faq/account-security/how-to-safely-handle-a-lost-recovery-phrase.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.