> For the complete documentation index, see [llms.txt](https://support.cregis.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.cregis.com/6.-resources-documentation-and-terms/faq/team-account-management/why-cant-my-team-account-be-upgraded.md).
# Why Can’t My Team Account Be Upgraded?
Your team may be unable to upgrade due to the following issue.
## There is an unpaid order, so a new order cannot be submitted.
If you encounter this situation, you will see the error code screen below. You can cancel the original order and then submit a new order.
Please go to the Orders page of your account. The billing status will be shown as "to be paid." You can click on the bill to enter the details page.
If you confirm that you want to cancel the bill, click "Cancel Order."
---
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