Cregis’ Standard Terms of Service
Thank you for choosing Cregis’ products and/or services. Before using the Cregis Self-Custodial Wallet or other services, please carefully read our standard terms and conditions for services (“the Cregis’ Standard T&C”) which can be amended by us from time to time, the specific agreement you enter with us and all applicable statements or agreements mentioned herein, especially the "Disclaimer and Limitation of Liability" clauses, which are highlighted in bold, to ensure you fully understand all the terms and conditions applicable to the product(s)and/services you subscribe, and independently consider the risks.
For the avoidance of doubt, the agreement(s) you enter with us, together with the specific terms and conditions applicable for the specific product(s) and services you subscribe shall prevail over the Cregis’ Standard T&Cs whenever there is a conflict or discrepancy between them.
I. Confirmation and Acceptance of Cregis’ Standard T&Cs
By downloading the Cregis Self-Custodial MPC Wallet software and creating or importing a wallet, you are deemed to have fully read and accepted all terms of this agreement. Cregis’ Standard T&Cs takes effect immediately and is binding on both parties.If we modify Cregis’ Standard T&Cs, we will announce the changes on our website in advance, and the modified agreement will take effect 30 days later. If you do not agree to the modified Cregis’ Standard T&Cs, you have the right to stop using the relevant services. Both parties may also separately modify the relevant services and corresponding agreement content upon mutual consent. If you are under 18 years old, or if you are a person with no or limited civil capacity, please use the Cregis Self-Custodial Wallet under the guidance of your parents or guardians. You must comply with the laws of your country of residence or region, and you must confirm that by entering into and using our product(s) or services does not violate the laws and regulations of the country or region where you belong, reside, or conduct business activities.
II. Cregis Related Definitions
Cregis Group Entity: Referring to an entity which belongs, affiliates or associates with, or connected to the Cregis Group, either by way of common ownership or shareholding or otherwise, hereinafter referred to as "Cregis" or "we".
Cregis Self-Custodial MPC Wallet Infrastructure: A cross-network digital asset management software developed by Cregis Technology Limited based on blockchain technology, hereinafter referred to as "the Cregis Self-Custodial Wallet".
User(s): Users must be natural persons with full legal capacity to enter binding contractual relationships.
Create or Import Wallet: Refers to the process of using the Cregis Self-Custodial Wallet, confirming compliance with this agreement, and creating or importing a wallet.
Wallet Password: The password you enter as prompted by the software interface when creating the Cregis Self-Custodial Wallet. This password is used for payment confirmation. Once lost, you need to re-import the wallet to reset a new password.
Private Key: Composed of 256 random characters, it is the core element that allows users to own and use digital assets.
Public Key: Generated through cryptographic principles from the private key in a one-way derivation, used to generate blockchain digital wallet addresses, which serve as public receiving addresses.
Team: An organizational unit for user collaboration, where wallets, projects, approval workflows, and applications are all developed within the team's scope.
Project: Users can perform project-based differentiated management within the same wallet according to their business needs. Projects support integration with applications to extend asset usage scenarios.
Approval Workflow: Refers to a process where transactions meeting predefined conditions require sequential approval by personnel at each approval node. Only after final confirmation can the transaction take effect and be signed and sent to the blockchain network.
Application: Application services developed by third-party organizations or companies independently of the Cregis Self-Custodial Wallet. The specific service content is defined by third parties, and third-party application service providers bear full responsibility.
MPC Sharding: MPC sharding is Cregis's technical solution for private key management of each wallet. Based on open-source and audited cryptographic algorithm code, Cregis splits the wallet's private key into multiple shards, with each shard being only a part of the original private key. In Cregis's product system, the generation and assembly of shards are performed in a TEE-isolated memory environment, and the original private key never appears during the assembly process.
Mnemonic Phrase: Cregis combines random and encryption algorithms to provide unique mnemonic phrase generation. Users can use mnemonic phrases for key permission operations. Mnemonic phrases ensure that users have the highest authority over their assets, and Cregis will not read or store users' mnemonic phrases.
III. Cregis Service Content
The Cregis Self-Custodial Wallet is a technological solution based on blockchain technology. You absolutely control how, from or to whom and when funds or payments are made or received through the Cregis Self-Custodial Wallet.
Service functions include:
Create or Import Wallet: Users will automatically create and generate new wallet addresses when registering for use. The Cregis Self-Custodial Wallet currently does not support importing external wallets. Users are responsible for any asset losses caused by forced imports.
Transfer and Receipt: You control the transfer and receipt functions of the Cregis Self-Custodial Wallet to manage digital currencies by using MPC sharding for electronic signatures to modify the ledgers of relevant blockchains. Transfer refers to the payer using the payee's blockchain address to perform transfer operations. The actual transfer and receipt behaviors occur on the relevant blockchain network (not on the Cregis Self-Custodial Wallet).
Transaction Records: We will copy all or part of your transaction records through blockchain systems. However, transaction records are subject to the records maintained by blockchain systems.
Service Suspension: You acknowledge that, based on the "irreversible" nature of blockchain system transactions, we cannot suspend or cancel transfer transactions and other operations for you. However, under certain circumstances, we can suspend or restrict a user's operations on the Cregis Self-Custodial Wallet.
Team Collaboration: Collaborative management of assets through teams with multiple people, with division of labor managed through personnel permission management within teams.
Approval Workflow Settings: Users with permissions can set approval workflows. An approval workflow means that when a transaction meets the set conditions, it needs to be confirmed by personnel at each approval node in sequence according to the configured approval nodes. Only after final confirmation can the transaction take effect and be signed and sent to the blockchain.
Application Integration: Applications refer to Web3 applications developed by relevant third-party developers. The Cregis Self-Custodial Wallet supports users in directly using specified applications within the wallet client through account authorization and interface integration. These applications are independent of the functions and responsibilities of the Cregis Self-Custodial Wallet, and final interpretation rights belong to the third-party application developers.
Project Management: Projects are created based on wallets or applications. Users can further divide and manage business operations based on projects, achieving independent separation of personnel, data, and approvals.
IV. Precaution for Using Cregis Services
To effectively protect your legitimate rights and interests when using our services, we remind you to pay attention to the following matters:
(a). Account Management
We may suspend or terminate services for your account under the following circumstances:
If you violate laws and regulations or the Cregis’ Standard T&Cs or any provision of the specific agreement you have entered into with us.
You or any of your directors, senior management, officers, owners, shareholders or beneficial owners, trustees or administrators failed to pass our KYC, screening or monitoring; or is/are subject to any proceedings, lawsuits or bankruptcy petitions.
As required by relevant laws and regulations or competent authorities in your jurisdiction.
Your user identification or account operations, fund flows, etc. are abnormal
Your user identification or account may generate risks.
You may misuse another user’s information or operate another user’s account without authorization.
(b) Cregis Service Rules
The payment and receipt limits to be set may vary due to factors such as limit control and risk control configured by the business platform. You acknowledge that user identification or account usage records, transaction data, etc., are all based on our system records. If you have objections to such data, you can promptly raise them with us, and we will actively verify them based on the relevant evidence you provide. We will send you notifications through website announcements, emails, phone calls, text messages, internal messages, or client notifications, such as transaction progress updates or operational prompts. Please pay attention to these notifications in a timely manner. You need to bear all the risks underlying your assets stored in the wallet, including but not limited to depreciation, exchange rate fluctuations, and income losses during your use of our services. We are not responsible for any loss or damage caused to your wallet due to our system upgrade, force majeure, and any occurrence beyond the control of Cregis.
(c) Our Commitments and Declarations
We are not responsible for the time required and the outcome in whatsoever manner for any activity performed in your wallet, e.g. receipt or transfer of funds or conversion, We strictly manage our operations according to the laws and regulatory requirements of the authorities in applicable jurisdictions.
(d) Transaction Risk Warning
When using our services, if you or your counterparty do not comply with any term of the Cregis’ Standard T&Cs or the operation prompts and rules in the relevant website descriptions, transaction pages, and payment pages, we have the right to refuse to provide services to you and your counterparty(ies), and we are exempt from all types of liability for damages howsoever incurred.
(e) Service Fees
Standard Service Fees
When you use our standard services, we have the right to charge you service fees according to the "Cregis Service Fee Rules". We have the right to formulate and adjust service fees, and the specific service fees are subject to what we actually charge when you use our services.
Enterprise Plan and Customized Service Fees
For enterprise plan or customized service customers, the specific fee standards are subject to the "Cregis Self Custodial MPC Wallet Agreement - Enterprise Plan" (hereinafter referred to as the "Enterprise Plan Agreement") signed by both parties. The charging items specified in the cooperation agreement include but are not limited to:
Number and fees of single-signature wallets and MPC multi-signature wallets
Team member expansion fees
API address and payment service fees
Tron energy discounts and other special offers
Other additional service fees
Additional Service Fees
If customers need to expand services beyond the scope of the agreement (such as adding team members, wallet addresses, or API quotas), they need to apply separately and pay corresponding fees. The specific fee standards are subject to the cooperation agreement appendix or the results of bilateral negotiations.Fees for Other Product Services For services related to other products, these fees are not included within the scope of wallet Infrastructure services. Users who wish to use other product services must sign separate agreements and pay the corresponding fees. Specific fee standards will be subject to the results of bilateral negotiations or the terms outlined in separate agreement.
V. User's Commitment to Legal Use of Cregis Services
You must comply with relevant laws and regulations and the laws and regulations of the country or region where you belong, reside, or conduct business activities or other businesses. You may not use our services for illegal purposes (including transactions of prohibited or restricted items), nor may you use our services in illegal ways.You may not use our services to engage in acts that infringe on the legitimate rights and interests of others or violate national laws and regulations. Otherwise, we have the right to investigate or stop providing services, and you need to bear relevant legal responsibilities yourself. If this causes damage to us or other parties, you need to bear compensation liability.The situations applicable to above include but are not limited to:
Infringing on others' reputation rights, privacy rights, trade secrets, trademark rights, copyrights, patent rights, and other legitimate rights and interests
Violating confidentiality obligations
Engaging in illegal transactions, such as money laundering, terrorist financing, gambling, selling firearms, drugs, prohibited medicines, pirated software, or other items deemed inappropriate for trading through our services.
Providing gambling information or inducing others to participate in gambling in any way.
Conducting transactions that do not match the transaction content claimed by you or your counterparty, or conducting false transactions.
Engaging in behaviors that may harm our service systems.
Accounts are for personal use only. You must fully understand and clearly know the legal responsibilities and disciplinary measures related to renting, lending, selling, or purchasing accounts, and promise to legally and compliantly open and use your personal account.You understand that our services rely on accurate system operation and procedures. If system errors, failures, or improper gains by you or us occur, you agree that we can take appropriate corrective measures such as correcting errors and deducting funds.You may not use reverse engineering methods to crack our systems and programs, nor may you copy, modify, compile, integrate, or tamper with the above systems and programs (including but not limited to source programs, target programs, technical documentation, client-to-server data, server data), nor may you modify or add or subtract functions of our systems.
VI. User Rights Protection and Information Security
Customer Rights Protection Commitment
We have always adhered to the principle of "customer first" and strive to bring you meaningful improvements. To protect your legitimate rights and interests when using our services, we are committed to safeguarding your rights and interests.
User Protection
We always attach great importance to protecting your wallet security and promise to implement cold and hot wallet protection to ensure user fund security.
Information Protection
We attach great importance to protecting your information, and use technical measures to encrypt and protect information stored on our servers to prevent leakage, tampering, or damage.
VII. Force Majeure, Disclaimer, and Limitation of Liability
Disclaimer
Cregis shall take reasonable security measures to protect your personal information under existing technical conditions to avoid information leakage, tampering, or damage. We are exempt from liability for our inability to provide normal services due to the following reasons:
Our system downtime for maintenance or upgrades
Force majeure events such as typhoons, earthquakes, floods, lightning, or terrorist attacks
Failures in your computer hardware and software, communication lines, or power supply lines
Your improper operation or use of our services through methods not authorized or approved by us
Viruses, Trojans, malicious program attacks, network congestion, system instability, system or equipment failures, communication failures, power failures, banking reasons, third-party service defects, or government actions
Despite the above provisions, we will take reasonable actions to actively promote service recovery
Limitation of Liability
We may simultaneously provide services to you, and your (trading) counterparty(ies). You and on behalf of all your trading counterparties agree to explicitly waive any actual or potential conflicts of interest, liabilities and responsibilities of any kind whatsoever and howsoever incurred or assumed that we may have in such course and may not claim that we have legal obligations in providing services.
VIII. Supporting Rules and Agreements
To use Cregis services effectively, you also need to read and comply with all the applicable policies and other rules published on the Cregis website. Please be sure to carefully read and fully understand the content of each clause, especially clauses that exempt or limit the service provider's liability. If some clauses of the aforementioned agreements or rules are deemed invalid, it does not affect the validity of other content.
IX. Intellectual Property Protection
The content on our and affiliated companies' systems and Cregis websites, including but not limited to works, images, files, information, materials, website architecture, website layout arrangements, and web page designs, are legally owned by us or affiliated companies and include but are not limited to trademark rights, patent rights, copyrights, and trade secrets.Without written consent from us or affiliated companies, please do not use, modify, reverse compile, copy, publicly disseminate, alter, distribute, publish, or publicly release the Cregis Self-Custodial Wallet programs or content.It is your obligation to respect our intellectual property rights. You shall bear the liability for damages for breach of our intellectual property rights.
X. Confidentiality
“Confidential Information” means any information and data of any kind that a disclosing Party (“Discloser”) designates as being confidential or which, under the circumstances surrounding disclosure, ought to be treated as confidential whether disclosed before, on or after the date of the latest version of the Cregis’ Standard T&Cs by the Discloser or any of its representatives, to the receiving Party (“Recipient”) or any of its representatives, and includes without limitation, technology, information and/or personal data provided by the Discloser, its related corporations, affiliates, representatives, employees, agents, representatives, independent contractors, advisors or consultants, whether disclosed or communicated verbally, in writing, or in any other tangible form, and whether relating to the Discloser’s business, operations, processes, plans, strategies, requirements, inventions, product or service information, pricing, know-how, design rights, trade secrets, software, systems, negotiations, discussions, and contracts with other companies, customers, the existence, nature, status and content of discussions or negotiations between the parties, including any termination of those discussions or negotiations, any copy, report, forecast, valuation, analysis, compilation, study, memorandum, note or other document or material prepared by or for the Recipient or any of its representatives that contains or reflects or is otherwise based upon (whether in whole or in part) any of the information described herein. including, without limitation information relating to the Discloser’s business operations or business relationships, financial information, transaction records, fee arrangements, transactions, accounts, personal data, pricing information, business plans, customer lists, data, records, reports, trade secrets, software, formulas, inventions, techniques, strategies and any data or information designated as confidential by the Discloser or which would be understood by a reasonable person as being of a confidential nature.
A Recipient will not disclose any Confidential Information to any third party without the prior written consent of the Discloser, except as provided to such third party’s officers, directors, agents, employees, consultants, contractors and professional advisors who need to know the Confidential Information for the purposes of performance of the Cregis’s Standard T&C and who are informed of, and who agree to be or are otherwise bound by obligations of confidentiality no less restrictive than, the obligations set forth herein.
The Recipient will protect such Confidential Information from any unauthorized access, use and disclosure and shall exercise in relation to such Confidential Information no lesser security and control measures and degree of care than those which the Recipient applies to its own Confidential Information. The Recipient shall not use the Discloser’s Confidential Information for any purpose other than to perform its obligations or exercise its rights under these Terms. The obligations herein shall not apply to:
any information that is or becomes generally publicly available through no fault of the Recipient;
any information that the Recipient obtains from a third party (other than in connection with the Cregis’ Standard T&C) that, to the Recipient's best knowledge, is not bound by a confidentiality agreement prohibiting such disclosure; and
any information that is independently developed or acquired by the Recipient without the use of or reference to Confidential Information of Discloser.
Confidential Information includes all documents and other tangible objects containing or representing Confidential Information and all copies or extracts thereof or notes derived therefrom that are in the possession or control of the Recipient and all of the foregoing shall be and remain the property of the Discloser. At the Discloser’s request, the Recipient shall return or destroy all Confidential Information; provided, however, the Recipient may retain one copy of Confidential Information:
If required by applicable laws; or pursuant to a bona fide and consistently applied document retention policy; provided, further, that in either case, any Confidential Information so retained by the Recipient shall remain subject to the confidentiality obligations of these Terms.
If the Confidential Information disclosed under these Terms or any other agreement that we may enter into with you includes the personal data of the Discloser and/or personal data of any individual:
You hereby consent to the collection, processing, use and disclosure of your personal data by Cregis in accordance with the Cregis’ Standard T&Cs and our Privacy Policy; and
You hereby undertake, represent and warrant to Cregis that you have notified such individual of the purposes for which Cregis may use his/her personal data and has obtained such individual’s consent for the collection, processing, use and disclosure of his/her personal data by us in accordance with the Cregis’ Standard T&Cs and our Privacy Policy.
You acknowledge and agree that any consent given pursuant to the Cregis’ Standard T&Cs in relation to personal data shall survive death, incapacity, bankruptcy or insolvency of any such individual and the termination or expiration of the Cregis’ Standard T&Cs.
XI. Indemnification
You shall indemnify and hold harmless Cregis, its affiliates, vendors and service providers, and each of its or their respective officers, directors, agents, employees, and representatives (collectively the “Indemnified Parties”), from and against any liabilities, damages, losses, costs and expenses, including but not limited to reasonable legal fees and costs and any fines, fees or penalties imposed by any regulatory authority, arising out of or incurred in connection with any third party claim, demand, action or proceeding (a “Claim”) arising out of or related to:
your access or use of our services and/or products;
your breach of the Cregis' Standard T&Cs;
any material breach or inaccuracy of any of your representations, warranties or covenants in these Terms;
your failure to provide true and accurate information in connection with the onboarding process or any failure to promptly update such information; or
your violation of any applicable laws, or the rights of any third party,
except where such Claim arises from the gross negligence, fraud or willful misconduct of Cregis and/or its affiliates, and provided always that you are given reasonable notice of such Claim. Any liabilities, damages, losses, costs and expenses, fines, fees or penalties shall be paid to the Indemnified Parties on demand.
XII. Applicable Law and Jurisdiction
The validity, interpretation, modification, execution, and dispute resolution of the Cregis’ Standard T&Cs shall be governed by the laws of the Hong Kong Special Administrative Region. Disputes arising from this agreement shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for arbitration by mutual agreement of both parties.
XIII. Other Provisions
Any translated version of this policy is provided solely for user convenience and is not intended to modify any meaning of the Cregis’s Standard T&Cs. For matters not covered under the Standard T&Cs, you are required to comply with announcements and relevant rules as issued and updated by Cregis from time to time.
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