Physical Card Replacement

• If the physical card is lost, stolen, or damaged, please freeze the card immediately and then apply for a replacement.

1. On the Crypto card homepage, click "Apply for Replacement Card." When applying for a replacement card, you need to fill in information including the reason, recipient, and address details. By default, the shipping information from the initial setup will be pre-filled, but users can modify it as needed.

   1. The replacement card supports two options: changing the card information (PAN, CVV, expiration date) or keeping the original card information.

2. After clicking "Freeze Card," a verification prompt will appear requiring email and Google verification.

3. After completing the freeze verification, proceed to the payment page. As with the initial creation, three payment methods are supported. The replacement card fee equals the sum of the card issuance fee and the shipping fee. For details, please refer to the logistics price list and fee schedule.

   1. If you choose to pay with the team account, the card issuance fee will be deducted from the team account upon successful payment.

   2. If you choose to pay with the Cregis Wallet or QR Code Payment, you need to wait for on-chain transaction confirmation. The on-chain payment waiting time is 30 minutes. If the payment is not received within 30 minutes, the replacement card application will be automatically canceled.

4. Click the "Apply for Replacement Card" button to view the current status. If the status is "Paid, Pending Confirmation," it will go to the application page. If the status is "Paid, Pending Shipment," it will go to the logistics page.

   1. Please note that after applying for a replacement card, the received physical card will need to be reactivated.