Why my Cregis Card transactions were declined?

We know how frustrating it can be when your card transaction is declined. To help you troubleshoot, here are a few tips:

1. Ensure your card is activated.

2. Check if there are any spending restrictions set by your company admin.

3. Confirm that your card is not frozen.

Additionally, look for any email notifications from Cregis regarding the transaction. If you receive one, it will include the reason for the decline.Common Decline Messages:

• Insufficient Funds

Your Cregis Card's total or sub-card balance is insufficient to cover the transaction. Please check your card balance on the dashboard before attempting a large transaction.

• EH Timeout:

The payment processing took longer than expected. Please try the transaction again in 15 minutes.Troubleshooting Failed Transactions Without Email NotificationsSometimes, your vendor may reject the card transaction before it reaches our system. Consequently, you might not receive email notifications or see the transaction record on your dashboard.Here are some methods to help you proceed:

1. Remove Autofill: Some browsers save your credit card information and auto-fill it during checkout. However, certain vendors might reject transactions if the card number is auto-filled. Whenever possible, manually enter the card number and details.

2. VPN Connection: If your device is connected to a Virtual Private Network (VPN), it might interfere with the transaction. Try turning off the VPN and retrying the transaction.

By following these steps, you may resolve the issue and complete your transaction successfully.