How to Report Suspected Fraudulent Transactions?

If you suspect that a fraudulent transaction has occurred on your account, it is important to report it immediately to our customer service team at [email protected]. The information and evidence you provide here will serve as crucial documentation to substantiate your dispute and it is necessary for us to proceed with the case.

1. Transaction Details

   1. Order Number

   2. Transaction time

   3. Transaction amount

   4. Merchant name

   5. Product Name

2. Cardholder Information

   1. Cardholder registered email

   2. Full name of the cardholder

   3. Billing address

3. Card Details

   1. Card number (last 4 digits)

   2. Expiration date

4. Dispute Reason

   1. Provide a clear and detailed explanation of the reason for the dispute (e.g., unauthorized transaction, billing error, non-receipt of goods/services, etc.):

5. Supporting Documentation

   1. Any evidence supporting the dispute claim (e.g., receipts, invoices, emails, shipping/tracking information, proof of cancellation, etc.):

6. Communication with Merchant:

   1. Documentation of attempts to resolve the issue directly with the merchant (e.g., emails, letters, chat logs, etc.)

7. Statement or Transaction History:

   1. A copy of the credit card statement or transaction history showing the disputed transaction.

8. Police Report or Affidavit (if applicable):

9. Timeline of Events:

   1. A clear and chronological timeline of the events leading up to the dispute.

Once we have received the required information, our dedicated team will thoroughly review the case. After validating the dispute request from cardholders, we will initiate the dispute process with the Visa/ Master promptly.